1. INFORMATION AND CONSENT

The Personal Data Protection Act (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

According to the law, “personal data” is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons.

By accepting this Privacy Policy, the user gives their informed, express, free and unequivocal consent for the personal data provided through the website https://www.luzialisbon.com/ to be included in a file under the responsibility of Luzia Lisbon, whose processing under the terms of the LPDP and the RGPD complies with the appropriate technical and organizational security measures.

Luzia Lisbon keeps a database of its customers. The data contained in this database is solely the data provided by the customer at the time of registration and is collected and processed automatically, under the terms approved by the National Data Protection Commission, by Luzia Lisbon, the entity responsible for the corresponding file.

Under no circumstances will information be requested on philosophical or political beliefs, party or trade union membership, religious faith, private life and racial or ethnic origin, as well as data on health and sex life, including genetic data.

Under no circumstances will we carry out any of the following activities with the personal data provided to us through this website:

• Transfer to other persons or entities without the prior consent of the data subject;
• Transfer outside the European Economic Area (EEA) without the prior consent of the data subject.

2. PURPOSES OF PROCESSING PERSONAL DATA

The personal data we process through this website will only be used for the following purposes:

• (i) Order processing;
• (ii) Communication with clients and clarification of doubts;
• (iii) Processing requests for information;
• (iv) Processing complaints, exchanges and returns;
• (v) Statistical analysis activities;
• (vi) Verify, maintain and develop statistical systems and analyses;
• (vii) Direct marketing communications (if you have consented to the processing of your personal data for this purpose);
• (viii) Preventing and combating fraud;
• (ix) Requesting comments on products or services purchased;
• (x) Carrying out satisfaction surveys.
• (xi) Management of and participation in events, hobbies and campaigns.

Luzia Lisbon guarantees the confidentiality of all data provided by its customers. Although Luzia Lisbon collects and processes data in a secure manner that prevents it from being lost or manipulated, using the most advanced techniques for this purpose, we would like to inform you that collection on an open network allows personal data to circulate without security conditions, running the risk of it being seen and used by unauthorized third parties.

The user consents to access to information regarding the service contracted with Luzia Lisbon in order to offer additional services to the contracted service. At the time of collecting personal data, except in fields where otherwise indicated, the user may voluntarily provide personal data, without the lack of response implying a decrease in the quality or quantity of the corresponding services (unless otherwise indicated). However, failure to respond to the data, which is considered mandatory, will make it impossible to access the service for which the data was requested.

If you do not agree to the above conditions, Luzia Lisbon will not be able to contract with you through its website.

3. SECURITY MEASURES

Luzia Lisbon declares that it has implemented and will continue to implement the technical and organizational security measures necessary to guarantee the security of the personal data provided to it in order to prevent its alteration, loss, processing and/or unauthorized access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.

Luzia Lisbon guarantees the confidentiality of all data provided by its customers, both during registration and during the process of purchasing/ordering products or services. Data is collected and processed in a secure manner that prevents its loss or manipulation. All data is collected via a secure, encrypted website. Users can check that their browser is secure if the padlock symbol appears or if the address begins with https instead of http.

Personal data is treated with the level of protection legally required to guarantee its security and prevent its alteration, loss, processing or unauthorized access, taking into account the state of the technology, the user being aware and accepting that Internet security measures are not impregnable.

Luzia Lisbon, whenever it accesses any personal data, undertakes to:

• To store them by means of legally required security measures of a technical and organizational nature that guarantee their security, thus preventing alteration, loss, processing or unauthorized access, in accordance with the state of the technology at any given time, the nature of the data and the possible risks to which they are exposed;
• Use the data exclusively for the purposes previously defined;
• Ensure that the data is only processed by employees whose intervention is necessary for the provision of the service, and that they are bound by the duty of secrecy and confidentiality. If the information may be disclosed to third parties, they must be obliged to keep it confidential in accordance with the provisions of this document.

4. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which we process personal data provided by users is to send electronic communications with information on commercial and promotional communications.

Whenever we make a communication of this type, it will be directed exclusively to users who have expressly authorized it in advance.

In accordance with the provisions of Decree-Law no. 7/2004, of January 7, if the user wishes to stop receiving commercial or promotional communications from Luzia Lisbon, he/she may request to object to the service by sending an e-mail to contact@luzialisbon.com

5. EXERCISING RIGHTS

In accordance with the provisions of the LDPD and the GDPR, users may exercise their rights of access, rectification, erasure, limitation, opposition and portability at any time by requesting them by email: contact@luzialisbon.com. Should the user wish, at any time, to cease to be part of the Luzia Lisbon database, he/she may exercise this right by contacting us.

6. CHANGES TO THE PRIVACY POLICY

This Privacy Policy may be updated at any time, in accordance with any legal changes that may occur, with the aim of protecting the customer. The most up-to-date version of our Privacy Policy will be on our website, where you can consult it whenever necessary.