{"id":66,"date":"2024-11-12T08:11:03","date_gmt":"2024-11-12T08:11:03","guid":{"rendered":"https:\/\/luzia.codetec.pt\/?page_id=66"},"modified":"2024-11-17T10:02:50","modified_gmt":"2024-11-17T10:02:50","slug":"politica-de-envio","status":"publish","type":"page","link":"https:\/\/luzialisbon.com\/en\/politica-de-envio\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"66\" class=\"elementor elementor-66\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2444814 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2444814\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29bfadd elementor-widget elementor-widget-heading\" data-id=\"29bfadd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44d131e animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"44d131e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e028d2 elementor-widget elementor-widget-text-editor\" data-id=\"4e028d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t<u><b>1. SHIPPING AND RETURNS<\/b><\/u>\n<br><br>\n\t<u><b>1.1 Sending<\/b><\/u>\n<br><br>\nShipping costs are invoiced per order and are borne by the customer. This amount will be added to the total cost of the order.<br><br>\nFor orders over \u20ac200.00 and delivery to mainland Portugal and the islands, postage is free. For purchases below this value or for delivery to other territories, shipping costs are associated with the order, which you will be informed of at checkout.<br><br>\nOrders sent to countries outside the European Union or with customs and tax policies that differ from those of most European Union countries may be subject to taxes, customs duties and fees levied in the country of destination (Import Fees). The recipient of an international shipment may be subject to Import Duties at the time the shipment arrives in their country and may have to pay additional customs clearance charges. Luzia Lisbon does not monitor these charges and is unable to estimate them. Customs policies vary greatly from country to country and you should contact your local customs office for more information. In cases where customs clearance procedures take place, there may be a delay in relation to the estimated shipping time.<br><br>\n\t<u><b>1.2 Payment methods<\/b><\/u>\n<br><br>\t\n\tThe Luzia Lisbon website accepts the following payment methods:\n\t\n\t<ul>\n\t\t<li>Visa<\/li>\n\t\t<li>PayPal<\/li>\n\t\t<li>Multibanco reference (only for Portugal)<\/li>\n\t\t<li>MBWay (Portugal only)<\/li>\n<\/ul>\n\t<br><br>\nThe payment methods available are those presented on this website and no other payment methods other than those mentioned will be accepted.<br><br>\nThe customer must pay only the exact amount specified in the confirmation of each order, and must do so using only the payment methods described above. Otherwise, if the Customer tries to use another payment method not provided for, Luzia Lisbon cannot be held responsible for the loss of payment or any other damage that may result.\n\t<br><br>\n\t<u><b>1.3 Confirmation or Cancellation<\/b><\/u>\n<br><br>\t\t\nAfter making their purchase, the Customer should ensure that they receive an automatic e-mail confirming the transaction, which should be printed out or saved for future reference.\u00a0\n\t<br><br>\nYour order will only be processed once payment has been confirmed. In the event of non-payment or non-compliance or non-confirmation of these General Conditions, Luzia Lisbon reserves the right not to accept the customer's order, or to cancel it, even after automatic confirmation.\n<br><br>\nLuzia Lisbon reserves the right not to confirm and\/or proceed with the delivery of the products of the order placed by the Customer, regardless of the reason, and disclaims liability for any damages or costs if:\u00a0\n<ul>\n\t<li>any unforeseeable event or change in current circumstances that could affect production, transportation and related costs, or cause abnormal rises in raw material prices;<\/li>\n\t<li>if, for any reason, it is impossible to properly collect and receive payment;<\/li>\n\t<li>if the products ordered are no longer available;\u00a0<\/li>\n\t<li>if the order has been placed with errors in the data essential for the delivery of the order;<\/li>\n\t<li>if the order is flagged by the website's security systems as an incorrect, irregular and\/or fraudulent order.<\/li>\n<\/ul>\n\t<br><br>\nIn any of these cases, Luzia Lisbon will inform the Customer by e-mail of the impossibility of confirming the sale and the consequent cancellation of the order, returning the amount paid for the items.\n\t<br><br>\nReservations are not taken. Failure to pay for an order within 24 hours will result in its cancellation.\n\t<br><br>\n\t<u><b>1.4 Delivery<\/b><\/u>\n\t\t<br><br>\n\tProducts ordered from the Luzia Lisbon online store will be shipped and delivered on working days, Monday to Friday.\n\t<br><br>\n\tDuring the purchase process, you will be asked for your billing and delivery addresses. Proper delivery of the order can only be guaranteed if these details are correct. The address provided is the customer's sole responsibility.\n\t<br><br>\n\tA delivery is deemed to have been made or a product is deemed to have been delivered when the delivery receipt is signed at the agreed address.\n\t<br><br>\n\tAt the time of delivery, the Customer must inspect the packaging and the products sent to check for any damage. If they find that the products are damaged, the customer must not accept delivery of the order, which must be returned immediately via the Returns mechanism provided for in <a style=\"color: #000000;\" href=\"https:\/\/luzialisbon.com\/en\/\">www.luzialisbon.com<\/a>. Luzia Lisbon will reimburse the amounts paid for the order and transportation as soon as it receives and completes the return process at its headquarters.\n\t<br><br>\nThe order is considered accepted if, after receiving the order, the Customer does not return the order within the following 14 (calendar) days.<br><br>\n\t<u><b>1.5 Delivery deadlines<\/b><\/u>\n\t\t<br><br>\nThe estimated time for dispatching the order may vary depending on the carrier and the destination of the order.\n\t<br><br>\nLuzia Lisbon only ships orders on working days. Therefore, weekends and public holidays are not taken into account when estimating delivery times. Any delay in the dispatch of items, compared to the estimated dates shown, does not entitle you to compensation.\n\t<br><br>\t\nThe estimated maximum delivery time is 3 days, except during festive or busy seasons when this process may change. Luzia Lisbon will notify the customer if this happens.\n\t<br><br>\t\nAfter dispatch by Luzia Lisbon, the order must be delivered by the courier within the following estimated timeframes:\t\n\t<ul>\n\t\t<li>Portugal (Islands): 3 to 5 working days<\/li>\n\t\t<li>European Union: up to 20 days<\/li>\n\t\t<li>Rest of the world: up to 30 days<\/li>\n\t<\/ul><br><br>\nThe order will be sent to the recipient and address indicated. The address given is the sole responsibility of the customer.\n\t<br><br>\n\t<u><b>1.6 Exchanges\/returns\/complaints<\/b><\/u>\n\t\t<br><br>\nWe value our customers' complete satisfaction. If for any reason you are not completely satisfied with your order, you can exchange or return it within 14 days of receiving it. Just send us an email to <a style=\"color: #000000;\" href=\"mailto:contact@luzialisbon.com\">contact@luzialisbon.com<\/a>.\n\t\t<br><br>\nUnder the terms of Decree-Law no. 24\/2014, of February 14, the Customer has a period of 14 days after receipt of the order at the address chosen by the Customer, to return or exchange their item(s) if they find that they have defects or other non-conformities in relation to the products ordered, or for simple withdrawal, without the need to expressly state the reason.\n\t\t<br><br>\nIf the Customer decides to exchange or return the item(s) purchased, Luzia Lisbon reserves the right not to accept them if they show signs of use, have been washed, do not have a label in the original condition or are in any way damaged by misuse.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\n\t\t<br><br>\nThe shipping costs associated with the exchange\/return will be the responsibility of the customer. Luzia Lisbon accepts no responsibility in the event of loss or damage to the returned product.\u00a0\n\t\t<br><br>\nOnce we have received the item(s) you wish to exchange or return at our premises, we will process them within a maximum of five working days. If the return is confirmed, the amount will be refunded to you using the same payment method.\u00a0\n\t\t<br><br>\nRefunds will only be made to the account\/card from which the purchase was made.\u00a0\u00a0\n\t\t<br><br>\n<u><b>1.7 Disclaimer<\/b><\/u><br><br>\nLuzia Lisbon is not responsible for the misuse of its items or for washing them incorrectly.\u00a0\n\t\t<br><br>\nAll products are guaranteed against manufacturing defects for a period of 2 years from the date of purchase and will be repaired or replaced by us free of charge, provided they have not been altered and any relevant maintenance requirements have been met.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de envio 1. ENVIOS E DEVOLU\u00c7\u00d5ES 1.1 Envio As despesas de envio s\u00e3o faturadas por encomenda e est\u00e3o a cargo do cliente. Este valor ser\u00e1 adicionado ao custo total da encomenda. Para encomendas com valor acima de 200,00\u20ac e entrega em Portugal Continental e Ilhas, os portes de envio s\u00e3o gratuitos. Em compras inferiores [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/pages\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/comments?post=66"}],"version-history":[{"count":28,"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/pages\/66\/revisions"}],"predecessor-version":[{"id":618,"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/pages\/66\/revisions\/618"}],"wp:attachment":[{"href":"https:\/\/luzialisbon.com\/en\/wp-json\/wp\/v2\/media?parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}